This notice is for customers of the Sime Darby Commercial Group of companies, comprising Truckstops, UD Trucks, Motor Truck Distributors (MTD) and Hino Distributors.
Sime Darby Commercial are closely monitoring the global outbreak of the novel coronavirus (COVID‐19) in what is a constantly changing environment. With the alert level elevation to Level Four at close of business on 25 March, we are setting in place a number of steps to ensure the business is able to support essential services.
As critical providers to New Zealand’s Emergency Services, Local Government, Freight, Utilities (including bulk gas and fuel suppliers) and Waste industries we are aware that many of our customers businesses are categorised as Essential Services.
Right now, our focus is on supporting these organisations to keep essential services operational through the availability of parts the and provision of vehicle maintenance and break-down services. On elevation of the alert level to LEVEL FOUR we will be unable to provide parts and maintenance services to customers whose businesses do not qualify as Essential Services providers.
The following businesses remain operational for parts, services and breakdowns to Essential Services providers:
- Alliance Truck and Bus
Truckstops & Alliance Truck and Bus
We understand that vehicles will break-down and/or need urgent work, however, in order to ensure we can meet your needs all vehicles must be pre-booked. Please phone/email the branch Service Advisors as usual.
For parts orders or enquiries customers are requested to email or phone in advance. Parts pick up will be arrangement, or via courier only.
We will not be collecting vehicles or visiting customers. Customers coming on site to drop off vehicles will be required to leave their keys at the front door and our Service Team will collect. During this time Drivers will not be permitted to use the onsite facilities to wait for their vehicle to be serviced/repaired.
Customers who attend our parts and service environments are reminded of the social distances required by the Level 3 and 4 alerts. Please do not be offended if our staff refuse entry to any customer who is visibly sick.
During this time Drivers will not be permitted to use the onsite facilities to wait for their vehicle to be serviced/repaired.
UD Trucks, Motor Truck Distributors Ltd (MTD) and Hino Distributors Ltd
Our truck sales companies continue to be available by phone/email to discuss your current and/or future truck requirements. While the country is at alert LEVEL FOUR we will be unable to deliver new trucks unless we get dispensation to do so. This applies to Volvo, Mack, UD and Hino trucks. We are having a number of discussions with Essential Services customers and the MIA/Government to get clarity around particular situations and will update our affected customers and this advisory note as/if the situation changes.
We are taking this extremely seriously
We are taking a wide range of precautions to prevent the potential spread of COVID‐19 and to protect our employees, customers, business partners and communities. We are committed first and foremost to the safety of our employees, contractors and business partners. Our preparedness includes closely following the Ministry of Health’s advice.
We are continuing to review the impact of COVID‐19 and will engage regularly with our suppliers to ensure we continue to deliver to our Essential Services customers throughout the country with the least possible disruption. At this point in time, we have not been advised of any significant impact on availability from our suppliers, but we will continue to monitor the situation and update you if this changes.
If you would like any clarification on any of the above please speak to your company contact or feel free to contact me directly on 021379153 or firstname.lastname@example.org. Thank you for your understanding and ongoing support during this difficult time.